PHILLALPINE 
Connecting Cultures, Deliver Excellence
This section provides answers to our valuable customers about commonly asked questions, helping customers to find the information they need quickly and easily.
What our products and services PhillAlpine have?
We have the Famous Mozart Chocolates, Natural Comestics and Herbal.
Are your products authentic and sourced directly from Austria?
Yes, all of our products are authentic and sourced directly from trusted suppliers and manufacturers in Austria. We ensure quality control and compliance with international standards.
Do you have an online customer support team available in the Philippines?
Yes, we have a local customer support team in the Philippines ready to assist you. You can reach them via phone, email, or live chat during business hours.
Are the prices on your website inclusive of Philippine taxes?
Yes, the prices on our website for items available in the Philippines are inclusive of applicable Philippine taxes and duties. No additional charges will be added at checkout for these items.
Do you offer bulk purchasing options for businesses in the Philippines?
We offer bulk purchasing options for businesses in the Philippines at discounted rates. If you are looking to place a large order, please contact us directly to discuss your needs and pricing.
How can you check your the status of your order?
We implement advanced firewalls, daily backups, and real-time monitoring to keep your site secure.
Can I cancel my order after it has been placed if the item is in stock in the Philippines?
Orders placed for items in stock in the Philippines can be canceled within 24 hours of purchase, provided they haven’t already been processed or shipped. Once the order is processed, cancellations may not be possible.
Can I add more items to my order after it has been placed?
If your order has not yet been processed or shipped, you can contact us to add items. If the order has already been shipped, you will need to place a new order.
Can I use a discount or promo code on items stocked in the Philippines?.
Yes, you can use discount or promo codes on eligible items stocked in the Philippines. Simply enter the code at checkout to apply the discount. Be sure to check the terms and conditions of each promotion for specific product exclusions.
Do you offer same-day delivery within certain areas of the Philippines?
Yes, we offer same-day delivery in select areas within the Philippines. During checkout, you will be able to see if same-day delivery is available in your area.
How do I contact you if I have issues with my order in the Philippines?
If you encounter any issues with your order, please contact our customer service team via email, phone, or live chat. We’re here to help resolve any concerns you may have as quickly as possible.
What happens if my order is delayed after it’s shipped from the Philippines?
If your order is delayed after being shipped from our Philippine warehouse, you will receive an update from us along with an estimated delivery time. We always aim to deliver your orders on time, and we will work to resolve any shipping delays.
Can I cancel my order after it has been placed if the item is in stock in the Philippines?
Orders placed for items in stock in the Philippines can be canceled within 24 hours of purchase, provided they haven’t already been processed or shipped. Once the order is processed, cancellations may not be possible.
Can I add more items to my order after it has been placed?
If your order has not yet been processed or shipped, you can contact us to add items. If the order has already been shipped, you will need to place a new order.
