EFFECTIVE DATE :
Introduction and Overview
This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your personal information when you access this website or use other services provided by PhillAlpine. It also explains your privacy rights and how the law protects you.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use or access our Services.
Changes to this Policy: We may update this Policy from time to time to reflect changes to our practices, operational needs, legal or regulatory requirements. If we make changes, we will revise the effective date above and may notify you as required by law.
How We Collect and Use Personal Information
To provide our Services, we collect personal information about you from various sources. The information we collect depends on how you interact with us. We are committed to protecting your privacy and handling your information in compliance with this Policy.
What Personal Information We Collect
The types of personal information we may collect include:
- Contact Details – Name, address, phone number, email, and password to register with our shop.
- Order Information – Name, billing address, shipping address, payment confirmation, email address, phone number, and payment details (for delivery, returns, refunds, sales tax, and payment processing).
- Account Information – Username, password, security questions, and related data for account security.
- Shopping Information – Items viewed, added to cart, wish lists, loyalty points, reviews, referrals, gift cards, purchases, transaction details, returns, refunds, and order history.
- Customer Service Information – Any information you share with us via email, phone, social media, mail, or our support platform when contacting customer service.
Some features of our Services may require you to provide additional personal information. Refusal to provide such information may limit your ability to use certain features.
Security
We use reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure. We encourage you to:
- Use strong, unique passwords.
- Avoid reusing passwords across websites.
- Keep your login credentials confidential.
Please note that information sent over the internet may not always be secure during transmission.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access – Request details of the personal data we hold about you.
- Right to Delete – Request deletion of your personal data, subject to legal or regulatory requirements.
To exercise these rights, you may update your account directly or contact us at [insert contact email]. Please note that some rights may apply only in certain circumstances.
Food Allergy Disclaimer & Policy
At PhillAlpine, we care deeply about the health and safety of our customers. However, please note:
- Allergen Notice: PhillAlpine is a reseller, not the manufacturer. While we provide ingredient and allergen details as supplied by manufacturers, we cannot guarantee the complete absence of allergens.
- Customers with Allergies: Please carefully read product labels upon delivery. If in doubt, contact the manufacturer directly. Do not consume products with unclear or missing ingredient lists.
- Cross-Contamination: Products may be processed in facilities that also handle allergens. We are not liable for cross-contamination during manufacturing or incorrect supplier labeling.
- Complaints: If you believe a product is mislabeled or causes a reaction, contact us immediately with details and photos so we can coordinate with the supplier or manufacturer.
Disclaimer: By purchasing from our store, you acknowledge your responsibility for reviewing labels and understanding your allergies.
Cookies
Our website uses cookies to improve functionality and enhance your browsing experience. Cookies may store non-personal information such as login preferences and display settings.
- Login cookies last for two days; screen option cookies last for one year.
- If you select “Remember Me,” your login will persist for two weeks.
- Editing or publishing content may place a temporary cookie that expires after one day.
Cookies do not typically contain personal data, but may link to information stored in your account.
Use of Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to better understand how visitors use our website and improve our Services. Google Analytics uses cookies and similar technologies to collect data such as:
- Pages visited
- Time spent on pages
- Browser and device type
- Approximate (anonymized) location
IP Anonymization
We have enabled IP anonymization on this website. This means your IP address will be shortened by Google within the EU/EEA before transfer to the United States.
Legal Basis
The use of Google Analytics is based on your consent (Art. 6(1)(a) GDPR). You can withdraw consent at any time via your cookie settings.
Data Retention
Google Analytics data is stored for a maximum of 14 months before being automatically deleted.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our practices, please contact us at:
PhilAlpine
Email: office@phillalpine.com
Website: https://phillalpine.coms after 1 day.
